Privacy Policy

1. Business operator

2. Information we may collect

Depending on the nature of your inquiry and how you use the Service, we may collect the following information. This does not mean that we always collect all of it.

• Your name or nickname
• Contact details such as your address, phone number, and email address
• Your LINE display name and profile information
• Account information for other social media or messaging apps
• The content of inquiries, consultations, meetings, calls, and messages
• Information about your interest in, or application for, the Service
• Information needed to verify your identity (if identity verification is carried out)
• Information related to contracts, invoicing, and payments (if these procedures take place)
• Crypto wallet addresses
• Transaction hashes, transaction histories, and liquidity position information that you provide
• Information about your use of the Service and your support history
• Information about your access to this website (such as IP address, access time, and browser type)
• Any other information you choose to provide

We will never ask you to provide your wallet's private key, seed phrase (recovery phrase), password, or any other critical credentials used to manage your assets when you contact us or receive support. Do not share this information with anyone. If anyone claiming to be us asks for it, do not provide it, and please contact us.

3. How we collect information

We collect information by lawful and fair means, mainly through the following channels:

• Messages exchanged through the official AXIS LINE account
• In-person meetings and individual consultations
• Meetings held via online meeting services
• Phone inquiries, consultations, and explanations
• Email
• Direct messages on social media and messaging apps
• Other electronic means of communication
• Information you provide in connection with your use of the Service
• Review of public blockchain information relating to wallet addresses you present to us
• Technical information recorded when you access this website

If we record a meeting or call by audio or video, we will inform you in advance that it is being recorded and why.

4. Purposes of use

We use personal information we collect only for the following purposes:

• To respond to inquiries and consultations
• To explain the Service, including its pricing and terms of use
• To schedule in-person or online meetings
• To handle consultations and procedures relating to your use of the Service
• To verify your identity and confirm that you are a user
• To provide, manage, and operate the Service
• To check the status of wallet addresses and liquidity positions
• To review your use of the Service and provide technical support
• To respond to system failures and security issues
• To send important notices and inform you of changes to the Service
• To maintain and improve the quality of the Service
• To manage inquiry histories and similar records
• To carry out administrative work relating to contracts, invoicing, and payments
• To prevent unauthorized use
• To comply with laws and regulations and to handle disputes
• To carry out work incidental to the purposes above

If we change these purposes, we will do so only to the extent reasonably considered to be related to the original purposes, and we will publish the new purposes or notify you of them.

5. Wallet addresses and related information

Crypto wallet addresses and transaction information can be viewed by anyone on public blockchains. However, when combined with information such as your name, LINE account, or transaction history, they may make it possible to identify a specific individual. Where such information constitutes personal information, we handle it in accordance with the APPI.

We may use wallet addresses you provide, and related public transaction information, to explain the Service, respond to inquiries, review your use of the Service, provide technical support, and for similar purposes.

The fact that blockchain information can be viewed by third parties is a feature of how blockchains work. Personal information that we collect is managed in accordance with this policy.

6. Security measures

In accordance with the APPI and related guidelines, we take necessary and appropriate security measures to prevent the leakage, loss, damage of, and unauthorized access to, the personal data we handle. When we have employees or contractors handle personal data, we supervise them as necessary and appropriate.

Upon your request, we will respond without delay regarding the security measures we have taken, except for details whose disclosure could interfere with security. Please use the contact in section 12 below.

7. Provision to third parties

We do not provide personal data to third parties without your prior consent, except in the following cases:

• Where required by law
• Where necessary to protect a person's life, body, or property and it is difficult to obtain your consent
• Where especially necessary to improve public health or promote the healthy development of children and it is difficult to obtain your consent
• Where necessary to cooperate with a national or local government body, or a party entrusted by one, in carrying out duties prescribed by law, and obtaining your consent could interfere with those duties
• Any other case in which provision to a third party is permitted under the APPI

Provision in connection with outsourcing as described in section 8 below does not constitute provision to a third party for this purpose.

8. Outsourcing

In connection with operating the Service, managing systems, responding to inquiries, storing data, and similar work, we may outsource all or part of the handling of personal data to external businesses, to the extent necessary to achieve the purposes of use.

In such cases, we select contractors that are recognized as handling personal data appropriately and, in accordance with the law, supervise them as necessary and appropriate.

9. Use of external services

In providing information about and operating the Service, we may use services provided by external businesses such as:

• LINE (we use a LINE Official Account, provided by LY Corporation, as our inquiry channel)
• Online meeting services
• Email services
• Social media and messaging apps
• Hosting (server) services for this website
• Cloud services
• Services related to system operation and support

Information may be sent, received, or stored through these services. The privacy policies of the respective service providers may apply to how information is handled on their services, so please review them as well.

Depending on the service, information may be stored on servers outside Japan. If we provide personal data to a third party in a foreign country, we will take the steps required under the APPI, such as obtaining your prior consent. When we handle personal data in a foreign country, we take security measures after understanding that country's personal information protection framework.

10. Cookies, analytics, and access logs

This website does not currently include analytics tools, cookies for advertising, or other external tracking programs. This website may use cookies to the extent necessary for displaying the site and managing access. Currently, a cookie is used only in a review environment where viewing is limited to authorized parties, to confirm that access has been granted (valid for 30 days; it contains no information that identifies the viewer). This website does not store your information in your browser's local storage or similar storage.

In operating this website, access records (such as IP address, access time, pages viewed, and browser type) may be recorded automatically on servers or by hosting services. These records are used to operate this website, respond to failures, and maintain security.

If you open a link to LINE on this website, you will be taken to a service provided by LY Corporation, and that company's handling of information will apply.

If we introduce analytics tools, cookies, or similar technologies in the future, we will revise this policy and provide notice or obtain consent as required by law.

11. Requests for disclosure, correction, suspension of use, etc.

If you or your representative make any of the following requests regarding personal data we retain (retained personal data), we will respond without delay in accordance with the APPI:

• Notification of the purposes of use
• Disclosure of retained personal data
• Disclosure of records of provision to third parties
• Correction, addition, or deletion
• Suspension of use or erasure
• Cessation of provision to third parties

Please contact us by mail or by phone using the contact details in section 12 below, and we will explain the procedure.

We may ask to verify that you are the individual concerned (or their authorized representative).

For requests for notification of the purposes of use and for disclosure, we may charge a fee as permitted by law. If so, we will inform you of the amount and payment method in advance.

If we are unable to fulfill a request under the law, we will explain the reason.

12. Contact

Please direct inquiries and complaints about the handling of personal information, and the requests described in section 11, to:

General questions about the Service can also be sent through the official AXIS LINE account. However, please submit the requests described in section 11 by mail or by phone, as they require identity verification and other procedures.

13. Changes to this policy

We may revise this policy in response to changes in laws, in the Service, or in how we handle personal information.

The revised policy takes effect when it is posted on this website. However, for changes that require notice to you or your consent under applicable law, we will provide notice or obtain consent in accordance with the law.